PRIVACY POLICY
This privacy policy governs your use of the software application ISA Travel (“Application”) for mobile devices that was created by TrisQ s.a.r.l. (“We”).
What information does the Application obtain and how is it used?
User Provided Information
The Application collects limited personal information when you use it to submit a travel insurance claim.
This may include:
- your phone number (entered on first launch and stored locally on your device)
- information you provide when submitting a claim (such as claim details and descriptions)
- photos or documents you upload to support your claim
Your phone number is stored locally on your device and is only used to associate you with a submitted claim.
The information you provide when submitting a claim is transmitted to the insurance company for the sole purpose of processing and managing your insurance claim.
We do not use your personal information for marketing or advertising purposes.
Health Data
Some claims may include information related to your health (for example, medical conditions, injuries, or supporting medical documents).
Such health-related information:
- is collected only when voluntarily provided by you as part of a claim
- is used solely for processing your insurance claim
- is transmitted securely to the insurance company
- is not used for advertising, analytics, or marketing purposes
We do not access or collect health data unless you explicitly provide it as part of a claim submission.
Automatically Collected Information
The Application may collect limited technical information automatically, such as:
- device type
- operating system
- basic usage data
This information is used only to improve the performance and reliability of the Application and does not identify you personally.
Does the Application collect precise real-time location information?
No. The Application does not collect precise location data from your device.
Do third parties see and/or have access to information obtained by the Application?
Yes, but only in the following limited cases:
- Claim information (including personal and possibly health data) is shared with the relevant insurance company to process your claim.
- We may use trusted service providers to support the operation of the Application (such as hosting or infrastructure services). These providers are bound by confidentiality obligations and do not use your data for their own purposes.
We do not sell or share your personal or health data with third parties for advertising or marketing.
Data Retention Policy
- Your phone number remains stored locally on your device unless you uninstall the Application or clear its data.
- Claim-related data is retained only as necessary to process and manage the insurance claim, in accordance with legal and contractual requirements.
If you would like to request deletion of your data, please contact us at info@trisq.com.
Security
We take appropriate technical and organizational measures to protect your information, including data transmitted during claim submission.
However, no method of transmission over the Internet or electronic storage is completely secure.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here . You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here.
Your Consent
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information.
Contact us
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at info@trisq.com.